Résumé

I am an IA, an IxD, a librarian, a UXD. I eat, sleep, dream user-centered design. I am a usability evangelist, a library activist, a technology pragmatist. I seek balance, holistic perspectives, and optimum solutions. I am, at times, a consultant, a teacher, and a mentor. I will always be a student, an acolyte, and a lifelong learner.

Download the Acrobat PDF version of this résumé here (65Kb).

Education

Me, 5 yrs.

Master of Library & Information Science
Information School
University of Washington, June 2003

Bachelor of Science
Biology & Psychology (Pre-Medicine)
University of Oregon, June 1997

Professional Skills

Please see my portfolio for more detailed descriptions of these and other skills.

Information Systems

Seasoned information architect with 9 years of web development, graphic design, & consulting experience in academic & commercial settings

6 years experience in planning & management of information resources at University of Washington

Installed & maintained multiple Linux web servers for UW departmental web site for 2 years

5 years experience in information retrieval system development, evaluation, & refinement

Designed, developed, and created documentation for several content management systems

Librarianship

Formal training and practicum in academic reference services, both face-to-face & virtual

Evaluated and selected resources for online collection in UW School of Medicine

Designed, developed, & managed thesauri & classification systems for several projects

User-Centered Design

Proficient in holistic sociotechnical systems analysis

Formal training & 5 years experience in needs analysis

On-the-job experience designing, conducting, & analyzing data of usability tests

Leadership & Teaching

Managed projects & facilitated collaboration of multiple research teams & student groups

Taught & mentored university students in various capacities over 9 years

Formal training & practicum in development & evaluation of lesson plans & rubrics

5 years experience in educational technology research, development, & evaluation

Research & Writing

9 years experience designing, conducting, & analyzing results of research studies, employing both qualitative & quantitative methods

Formal training & 3 years experience in technical specification & RFP writing

Co-authored several academic research papers & posters; presented at professional conferences

Computer Skills

Information Technology

Integrated library systems: Athena, Dynix, Follett, Innovative Interfaces (III), Sirsi

Web design: Flash, GoLive, Dreamweaver

Server Administration: Apache, Zope, IIS

Operating systems: Windows, Mac, Linux, Unix

Programming & Scripting

Fluent: Python, CSS, HTML, SSI, DTML, ZPT

Proficient: C/C++, Perl, JavaScript, Javascript

Literate: Visual Basic, Java, ASP

Design & Productivity

Vector graphics: Visio, Illustrator, Freehand

Raster graphics: Photoshop

Design & layout: Pagemaker, Quark

Documents & spreadsheets: Acrobat, MS Word, Excel

Video editing: Premiere, iMovie

Data Management

Data modelling: ERD, DRD, Logical schemas

Standards: MARC21, XML, XSL, XSD

Databases: Access, MySQL, SQLServer

Professional Experience

04/05-Present Information Architect
Ascentium
Bellevue, WA

Requirements gathering

Content analysis

Data modeling

Technical documentation

Interaction modeling

User interface design

07/04-04/05 Systems Librarian (Temporary)
Information Technology Services, UW Libraries
University of Washington, Seattle, WA

Presented at and attended regional conference for integrated library system user group (NWIUG).

Served on WebPAC and Digital Information & Reference Services committees.

Refined and maintained III WebBridge link resolver system.

Provided reference assistance to patrons at graduate library reference desk and on the Q&A Live online chat reference service.

Created project documentation for departmental wiki web resource.

Assisted in implementation of major redesign of III online library catalog.

Programmed PERL script, modified Java web service, and designed HTML interface to automate synchronization of staff Windows file server with Linux production server.

10/03-01/04 Consultant, Information Architecture
Resources Online, Seattle, WA

Designed and built user interface for corporate intranet content management system.

Worked with developers to construct application interfaces compatible with XML data structures.

08/03-06/04 Information Architect
UW KnowledgeWorks
Program for Educational Transformation Through Technology
University of Washington, Seattle, WA

Designed and developed information systems for use in educational technologies at UW.

Planned and implemented needs assessment, information architecture, graphic & interface design.

Assisted in computer programming and web development.

Participated in strategic planning.

Coordinated and maintained relationships with campus and community partners.

Guided team through project management process.

10/02-07/03 Graduate Student Research Assistant, Information Lead
Faculty Accomplishments Initiative
The Information School
University of Washington, Seattle, WA

Assistant to Information School instructor.

Researched, designed, documented, and prototyped content management and information retrieval system to track faculty achievements.

Conducted interviews and usability tests with potential users.

Created and tested paper prototypes of user interfaces.

Described user & system tasks, functions, information needs, workflow, and information architecture for software requirements document.

06/02-09/02 Summer Intern, Information Architect
LawForWa.org
Program for Educational Transformation Through Technology
University of Washington, Seattle, WA

Designed and developed information systems for use in educational technologies at UW.

Assisted in computer programming and web development.

Trained student interns in collection of resources, facet analysis, and categorization of resources for legal information gateway project (http://lawforwa.org/).

Developed protocols and content management system for publishing resources collected and categorized by interns.

10/01-06/02 Graduate Student Research Assistant, Web Developer
Gateway to Educational Materials
The Information School
University of Washington, Seattle, WA

Assistant to Information School professor.

Developed knowledgebase for educational materials data harvesting and cataloging tool.

Designed interface and created XML/RDF conversion and parsing scripts to populate interface.

10/99-09/01 Webmaster & Public Information Specialist
Department of Orthopaedics & Sports Medicine
School of Medicine
University of Washington, Seattle, WA

Researched, redesigned, improved, and assessed departmental web site in collaboration with Program for Educational Transformation Through Technology (PETTT).

Wrote, designed, and printed public relations and patient educational materials.

Administered departmental web servers.

Provided technical support and email reference for users of web site.

Taught faculty how to create web site content and use information technology.

Captured, converted, and edited video for web site.

Supervised web design assistant.

08/99-12/03 Creative Director & Co-founder
Yeti Arts Web Design, Seattle, WA

Designed, developed, and maintained web sites for multiple clients.

Created web applications for content management.

Performed other duties as necessary, including marketing, budgeting, interfacing with vendors, and data migration.

Maintained client relationships.

11/98-09/99 Research Technologist
High Throughput Sequencing Center
Department of Molecular Biotechnology
University of Washington, Seattle, WA

Created and maintained database of plant genome sequencing project management information.

Prepared and processed samples for gene sequencing.

Analyzed gene sequencing data using graphical tracking software.

08/98-11/98 Temporary Administrative Assistant
Kelly Services, Seattle, WA

Performed various duties as assigned, including mail merging, spreadsheet and forms design, data entry, bulk mailing reception, photocopying, and word processing

Provided technical support for MS Office applications

Managed office communications and records

11/97-07/98 Executive Office Secretary
American Association for the Advancement of Science, Washington, DC

Managed office communications and records for executive office of national non-profit organization, including opening/routing mail, answering phones, and bulk mailings.

Maintained archive of scientific journals and letters to AAAS.

Updated executive office section of AAAS web site.

Supported executive office director in preparation and running of events, including annual meeting and board meetings.

08/97-10/97 Administrative Assistant (Temporary)
Temps & Co., Washington, DC

Maintained web site for client of web design firm.

Provided customer service at reception desk.

Performed duties as assigned, including bulk mailings, data entry, word processing.

09/96-06/97 Resident Assistant
University Housing, University of Oregon, Eugene, OR

Managed and provided support for residents of university residence hall.

Planned, budgeted, and coordinated events for residents.

Monitored residence hall complex for security and housing policy violations.

Mediated conflicts between residents.

Provided academic advising services.

09/96-12/96 Teaching Assistant
Department of Biology, University of Oregon, Eugene, OR

Supported professor in teaching of labs and grading of papers.

Worked with graduate teaching fellows in preparation and instruction of labs.

Tutored students.

Built and maintained course web site.

09/95-06/96 Resident Assistant
University Housing, University of Oregon, Eugene, OR

Managed and provided support for residents of university residence hall.

Planned, budgeted, and coordinated events for residents.

Monitored residence hall complex for security and housing policy violations.

Mediated conflicts between residents.

Provided academic advising services.

06/95-09/95 Summer Intern
Landscape Crew, Oregon Department of Transportation, Eugene, OR

As part of a team, maintained plants and green areas on all ODOT rights of way in Lane County.

Operated a variety of landscape maintenance tools, including wood chippers, chainsaws, hedge trimmers, and rotary weed trimmers.

Transported and delivered landscape debris to appropriate recycling centers.

01/95-06/95 Cartoonist
Oregon Daily Emerald, University of Oregon, Eugene, OR

Drew daily comic for university student newspaper.

09/94-06/95 Resident Assistant
Chelsea House Cooperative, Eugene, OR

Managed and provided support for residents of cooperative living house.

Planned, budgeted, and coordinated events for residents, including outings, work parties, and gatherings.

Mediated conflicts between residents.

Supervised residents in fulfillment of weekly chores.

Repaired, maintained, and contracted repair of physical structure and systems of house.

06/94-09/94 Summer Intern
Sign Crew, Oregon Department of Transportation, Corvallis, OR

As part of a team, maintained signs and surrounding vegetation on all ODOT rights of way in Linn, Benton, Lincoln, and Polk counties.

06/93-09/93 Summer Intern
Communications Branch, Oregon Department of Transportation, Salem, OR

Managed office communications for public relations office of ODOT.

Maintained archives of legislative and public relations documents.

Designed and conducted media campaign feasibility study.

Routed and delivered via fax and mail various public relations publications, including press releases, brochures, maps, and manuals.

Staffed the information desk and answered phones.

Performed duties as assigned, including word processing and transcription.

Service & Professional Development

Volunteer Docent
Seattle Public Library, ongoing

General Tours, June-August 2004

Architectural Tours, September 2004-present.

Reference Services Assistant
University of Washington Libraries, ongoing

Completed Virtual Reference training course in June 2004

Staffing reference desks, both virtual and face-to-face, Summer Quarter 2004-present

Event Volunteer
Seattle Public Library, May 2004

Assisted in volunteer services and relief at tribute celebration for major donors to new Central Branch of library

Assisted in crowd control and wayfinding at celebration for opening of new Central Branch

Volunteer Filmmaker
King County Law Library, February-April 2004

Filmed and edited promotional video for 85th anniversary fundraising campaign

Event Volunteer
American Society for Information Science & Technology

Pacific Northwest Chapter Annual Meeting, March 2003

Assisted in check-in of attendees

Set up and monitored sessions

Annual Meeting, November 2002

Set up and monitored sessions

Event Volunteer
Conceptions of Library & Information Science, July 2002

Assisted in check-in of attendees

Set up and monitored sessions

Button from SPL

KCLL Promotional Video

Publications & Presentations

Badge from ASIS&T PNW 2004

Louie, A.J. (2004, October). Using WebBridge. Presentation at the October, 2004, Northwest Innovative Users Group Conference.

Louie, A.J., & Washington, W. (2004, May). Tools to "Think With": A Content Management System in Teaching & Learning. Presentation at the May, 2004, Annual Meeting of the Pacific Northwest Chapter of the American Society for Information Science & Technology.

Washington, W., Louie, A.J., & Fournier, J. (2003, September). zBento: Enhancing Teaching, Learning and Research Activities. Presentation at the September 30, 2003, University of Washington WebEd meeting.

Louie, A.J., Washington, W., & Maddox, E.L. (2003, March). Using Faceted Classification to Provide Structure for Information Architecture. Poster presented at the 2003 Information Architecture Summit of the American Society for Information Science and Technology, Portland, OR.

Wagner, T., Turns, J., Shuyler, K.S., and Louie, A.J. (2002). Moving Toward Knowledge Building Communities in Health Information Website Design. University of Washington Department of Orthopaedics and Sports Medicine 2002 Research Report. 50-52.

Louie, A.J., Macklin, S.K., & Warren, R. (2000, November). Design Heuristics for Creating Tailored Patient Education Materials for the Web. Presentation to the University of Washington Division of Biomedical and Health Informatics, Selected Topics in Health Informatics.

Louie, A.J., Burghardt, J.S., Warren, R.W. Jr., Macklin, S.K., & Matsen, F.A. III (2000, February). Improving Search Engine Position of Internet Educational Materials: Design Heuristics and Indexing Methods. University of Washington, Program for Educational Transformation Through Technology Web site: http://depts.washington.edu/pettt/papers/arthritis/improving.pdf

04/05-Present	Information Architect Ascentium Bellevue, WA Requirements gathering Content analysis Data modeling Technical documentation Interaction modeling User interface design
07/04-04/05	Systems Librarian (Temporary) Information Technology Services, UW Libraries University of Washington, Seattle, WA Presented at and attended regional conference for integrated library system user group (NWIUG). Served on WebPAC and Digital Information & Reference Services committees. Refined and maintained III WebBridge link resolver system. Provided reference assistance to patrons at graduate library reference desk and on the Q&A Live online chat reference service. Created project documentation for departmental wiki web resource. Assisted in implementation of major redesign of III online library catalog. Programmed PERL script, modified Java web service, and designed HTML interface to automate synchronization of staff Windows file server with Linux production server.
10/03-01/04	Consultant, Information Architecture Resources Online, Seattle, WA Designed and built user interface for corporate intranet content management system. Worked with developers to construct application interfaces compatible with XML data structures.
08/03-06/04	Information Architect UW KnowledgeWorks Program for Educational Transformation Through Technology University of Washington, Seattle, WA Designed and developed information systems for use in educational technologies at UW. Planned and implemented needs assessment, information architecture, graphic & interface design. Assisted in computer programming and web development. Participated in strategic planning. Coordinated and maintained relationships with campus and community partners. Guided team through project management process.
10/02-07/03	Graduate Student Research Assistant, Information Lead Faculty Accomplishments Initiative The Information School University of Washington, Seattle, WA Assistant to Information School instructor. Researched, designed, documented, and prototyped content management and information retrieval system to track faculty achievements. Conducted interviews and usability tests with potential users. Created and tested paper prototypes of user interfaces. Described user & system tasks, functions, information needs, workflow, and information architecture for software requirements document.
06/02-09/02	Summer Intern, Information Architect LawForWa.org Program for Educational Transformation Through Technology University of Washington, Seattle, WA Designed and developed information systems for use in educational technologies at UW. Assisted in computer programming and web development. Trained student interns in collection of resources, facet analysis, and categorization of resources for legal information gateway project (http://lawforwa.org/). Developed protocols and content management system for publishing resources collected and categorized by interns.
10/01-06/02	Graduate Student Research Assistant, Web Developer Gateway to Educational Materials The Information School University of Washington, Seattle, WA Assistant to Information School professor. Developed knowledgebase for educational materials data harvesting and cataloging tool. Designed interface and created XML/RDF conversion and parsing scripts to populate interface.
10/99-09/01	Webmaster & Public Information Specialist Department of Orthopaedics & Sports Medicine School of Medicine University of Washington, Seattle, WA Researched, redesigned, improved, and assessed departmental web site in collaboration with Program for Educational Transformation Through Technology (PETTT). Wrote, designed, and printed public relations and patient educational materials. Administered departmental web servers. Provided technical support and email reference for users of web site. Taught faculty how to create web site content and use information technology. Captured, converted, and edited video for web site. Supervised web design assistant.
08/99-12/03	Creative Director & Co-founder Yeti Arts Web Design, Seattle, WA Designed, developed, and maintained web sites for multiple clients. Created web applications for content management. Performed other duties as necessary, including marketing, budgeting, interfacing with vendors, and data migration. Maintained client relationships.
11/98-09/99	Research Technologist High Throughput Sequencing Center Department of Molecular Biotechnology University of Washington, Seattle, WA Created and maintained database of plant genome sequencing project management information. Prepared and processed samples for gene sequencing. Analyzed gene sequencing data using graphical tracking software.
08/98-11/98	Temporary Administrative Assistant Kelly Services, Seattle, WA Performed various duties as assigned, including mail merging, spreadsheet and forms design, data entry, bulk mailing reception, photocopying, and word processing Provided technical support for MS Office applications Managed office communications and records
11/97-07/98	Executive Office Secretary American Association for the Advancement of Science, Washington, DC Managed office communications and records for executive office of national non-profit organization, including opening/routing mail, answering phones, and bulk mailings. Maintained archive of scientific journals and letters to AAAS. Updated executive office section of AAAS web site. Supported executive office director in preparation and running of events, including annual meeting and board meetings.
08/97-10/97	Administrative Assistant (Temporary) Temps & Co., Washington, DC Maintained web site for client of web design firm. Provided customer service at reception desk. Performed duties as assigned, including bulk mailings, data entry, word processing.
09/96-06/97	Resident Assistant University Housing, University of Oregon, Eugene, OR Managed and provided support for residents of university residence hall. Planned, budgeted, and coordinated events for residents. Monitored residence hall complex for security and housing policy violations. Mediated conflicts between residents. Provided academic advising services.
09/96-12/96	Teaching Assistant Department of Biology, University of Oregon, Eugene, OR Supported professor in teaching of labs and grading of papers. Worked with graduate teaching fellows in preparation and instruction of labs. Tutored students. Built and maintained course web site.
09/95-06/96	Resident Assistant University Housing, University of Oregon, Eugene, OR Managed and provided support for residents of university residence hall. Planned, budgeted, and coordinated events for residents. Monitored residence hall complex for security and housing policy violations. Mediated conflicts between residents. Provided academic advising services.
06/95-09/95	Summer Intern Landscape Crew, Oregon Department of Transportation, Eugene, OR As part of a team, maintained plants and green areas on all ODOT rights of way in Lane County. Operated a variety of landscape maintenance tools, including wood chippers, chainsaws, hedge trimmers, and rotary weed trimmers. Transported and delivered landscape debris to appropriate recycling centers.
01/95-06/95	Cartoonist Oregon Daily Emerald, University of Oregon, Eugene, OR Drew daily comic for university student newspaper.
09/94-06/95	Resident Assistant Chelsea House Cooperative, Eugene, OR Managed and provided support for residents of cooperative living house. Planned, budgeted, and coordinated events for residents, including outings, work parties, and gatherings. Mediated conflicts between residents. Supervised residents in fulfillment of weekly chores. Repaired, maintained, and contracted repair of physical structure and systems of house.
06/94-09/94	Summer Intern Sign Crew, Oregon Department of Transportation, Corvallis, OR As part of a team, maintained signs and surrounding vegetation on all ODOT rights of way in Linn, Benton, Lincoln, and Polk counties.
06/93-09/93	Summer Intern Communications Branch, Oregon Department of Transportation, Salem, OR Managed office communications for public relations office of ODOT. Maintained archives of legislative and public relations documents. Designed and conducted media campaign feasibility study. Routed and delivered via fax and mail various public relations publications, including press releases, brochures, maps, and manuals. Staffed the information desk and answered phones. Performed duties as assigned, including word processing and transcription.